Dispute Analyst - P2P
Job Description
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Requirements
Responsibilities As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity Create a culture and processes which achieve the business goals and objectives with regards to customer service Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers Act as the Voice of the Customer across the organization Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities Ensure customer and complainant surveys are carried out continuously in order to produce timely, up-to-date information about customer experience across all areas of the business Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized Requirements 1+ years experience of proven customer facing experience or experience as a customer service representative Strong ability in IT for professional use and can handle somewhat technical queries from customers Exceptional written communication skills and a good listener Ability to multitask, prioritise, and control time effectively Knowledge of blockchain, crypto, and P2P payments is a big plus Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage. Willing to work weekends and irregular hours which will include night shifts A Binance P2P user is highly preferred
About Binance
Binance is at the forefront of the global blockchain revolution, serving as the world's largest cryptocurrency exchange by trading volume. Our mission is to increase the freedom of money globally, and we are committed to building a robust ecosystem of products and services that empower individuals with financial autonomy. From advanced trading platforms to innovative blockchain solutions, we are constantly expanding our offerings to meet the evolving needs of the digital economy. Our culture thrives on innovation, collaboration, and a relentless pursuit of excellence. We foster an environment where bold ideas are encouraged, and every team member, especially in our growing Pakistani operations, is empowered to contribute significantly to our global impact. We value transparency, integrity, and a strong sense of responsibility to our users and the broader blockchain community. Working at Binance means being part of a diverse, global team that is passionate about shaping the future of finance. Joining Binance in Pakistan offers unparalleled opportunities for career growth and professional development within a rapidly expanding industry. With hundreds of open positions worldwide, we are looking for talented individuals who are eager to make a tangible difference. If you are driven by challenge, keen to innovate, and want to be part of a company that is redefining the financial landscape, explore our careers and embark on a rewarding journey with Binance.
Ready to Apply?
To submit your application for this position, please visit Binance's official website and follow their application process.