Member of Client Experience, Strategic Partnerships and Integrations

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.   Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.   The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.  With the evolving landscape of digital threats and an increasing volume of sophisticated attacks by malicious actors, we have a security policy mandating all new hires complete an in-person onboarding process - no exceptions. Security is our foundation and we prioritize physical identity verification and secure IT setup. While our security and IT logistics require physical presence to protect our infrastructure from sophisticated global threats, this move is equally about our Village culture. We believe that a laptop can be shipped, but our culture cannot.

Key Responsibilities: Operational Support and Relationship Management : Understand the operational construct of our integration partners to help them navigate how Anchorage Digital serves their operational needs; Cross-Segment Advocacy: Apply expertise in both institutional and retail crypto landscapes to anticipate client needs and advocate internally on behalf of our partners for product enhancements and services that serve a diverse user base with a white-glove service mindset. Technical Escalation & Liaison: Act as the point of contact for these partners, resolving high-priority escalations and managing cross-organizational dependencies to ensure a "white-glove" resolution. Oversight and Regulatory Integrity : Where applicable, support the design and execution of governance and quality controls to monitor the quality of external processes performed by these partners, which may impact Anchorage Digital’s regulatory standing and reputation. Technical Skills & Expertise: API Troubleshooting & Incident Management: Demonstrates familiarity/comfort with API architecture and the ability to partner with technical teams to investigate and help diagnose technical issues related to Anchorage Digital’s core product suite. Crypto Domain Knowledge: Maintains an excellent understanding of blockchains and their nuances, specifically how they impact both retail and institutional use cases. Policy Implementation: Applies Anchorage Digital policies and procedures to resolve multifaceted issues arising from integrations; has intermediate experience working within regulatory frameworks. Financial Services Proficiency: Moderate understanding of requirements, behaviors, needs of institutional & retail clients engaging with liquidity providers, exchanges, agency desks, custodians, and prime brokers in both traditional finance and DeFi. Complexity and Impact of Work: Strategic Relationship Management: Supports CXM Lead on the technical and operational health of relationships with strategic clients, working in lock-step with Sales and Relationship Management to defend assets in custody. Communication and Project Management: Assists in the integration and communication of new product releases. Advocacy: Assist, as needed, in maintaining the "Book of Work" for strategic integration clients, prioritizing bespoke technical requests and product/feature enhancements, as well as collaborating with teams such as compliance, legal, and operations in support of service models and new business ventures. Communication and Influence: Reporting: Proactively shares information and status updates with internal stakeholders and integration partners to ensure alignment on organizational goals. Growth & Development: Effectively manages, develops, and creates growth roadmaps for CXM team members within the segment.