Operations Senior Analyst
Job Description
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
We are looking for an Operations Senior Analyst to support critical payment operations and operational monitoring within a fintech environment. Please upload a resume in English.
Requirements
Responsibilities Monitor Pix transactions, availability, failures, rejections, refunds and operational disruptions on a daily basis. Track operational and performance indicators such as transaction success rates, processing times, transaction volumes, complaints, refunds and fraud-related events. Monitor system health, operational alerts, and payment processing anomalies. Support operational incident management and escalation processes during critical events. Act as Level 2 support for critical payment and operational cases escalated by Customer Support teams. Investigate complex customer issues involving transactions, payment failures, refunds, reconciliation, and account-related incidents. Serve as the operational intermediary between Customer Support and Technology teams. Coordinate incident escalations and support crisis management during operational disruptions. Work closely with Engineering teams to prioritize fixes, operational improvements and automation initiatives. Support reconciliation and operational validation activities when required. Requirements Experience in fintech, payment operations, customer operations, NOC, or digital banking environments. Knowledge of Pix, payment flows, digital accounts, and financial operations. Experience supporting operational incidents and customer escalations. Strong analytical mindset and attention to detail. Ability to work in fast-paced and high-pressure environments. Familiarity with operational monitoring tools, ticketing systems, and incident management processes. Strong communication and stakeholder management skills. Hands-on and problem-solving oriented profile.
About Binance
Binance is at the forefront of the global blockchain revolution, serving as the world's largest cryptocurrency exchange by trading volume. Our mission is to increase the freedom of money globally, and we are committed to building a robust ecosystem of products and services that empower individuals with financial autonomy. From advanced trading platforms to innovative blockchain solutions, we are constantly expanding our offerings to meet the evolving needs of the digital economy. Our culture thrives on innovation, collaboration, and a relentless pursuit of excellence. We foster an environment where bold ideas are encouraged, and every team member, especially in our growing Pakistani operations, is empowered to contribute significantly to our global impact. We value transparency, integrity, and a strong sense of responsibility to our users and the broader blockchain community. Working at Binance means being part of a diverse, global team that is passionate about shaping the future of finance. Joining Binance in Pakistan offers unparalleled opportunities for career growth and professional development within a rapidly expanding industry. With hundreds of open positions worldwide, we are looking for talented individuals who are eager to make a tangible difference. If you are driven by challenge, keen to innovate, and want to be part of a company that is redefining the financial landscape, explore our careers and embark on a rewarding journey with Binance.
Ready to Apply?
To submit your application for this position, please visit Binance's official website and follow their application process.