Payment Operations Analyst (Eastern Hours)
Payment Operations Analyst (Eastern Hours)
What you'll do
- Stablecoin Issuance Operations:
- Support day-to-day stablecoin mint and burn workflows, executed under strict operational controls.
- Perform daily mandatory reconciliations across stablecoin issuance products, including end-of-day reconciliation aligned to US banking hours.
- Execute processes under a four-eyes (maker-checker) framework, ensuring segregation of duties and audit-ready evidence.
- Maintain clear, timestamped operational records and support immutable log requirements for audit and regulatory review.
- Coordinate closely with Stablecoin Product, Treasury, Finance, and internal security stakeholders to ensure safe and compliant issuance operations.
- Operational Excellence:
- Investigate and resolve discrepancies across bank accounts, provider balances, internal ledgers, and transaction records.
- Monitor partner and bank SLAs and escalate deviations to protect payment continuity
- Own operational execution for high-impact issues, ensuring clean resolution and clear documentation.
- Contribute to SOPs, controls, and process governance to strengthen IPO readiness.
- Payment Performance & Optimisation:
- Monitor key payment health metrics and identify anomalies impacting conversion and revenue capture.
- Perform deep dives into payment failures (issuer declines, processor issues, customer friction) and support remediation plans.
- Support routing optimisation initiatives, working with Product and Engineering to reduce repeat failures.
- Translate operational signals into actionable insights to improve performance and reduce operational waste.
- Data & Technology:
- Build and maintain dashboards and visualisations to track KPIs and surface actionable insights.
- Use AI, SQL and analytics tools to automate recurring reporting and reconciliation workflows.
- Partner with Data Engineering to improve monitoring, alerting, and operational visibility.
- Compliance, Risk & Controls:
- Support compliance-aligned operations across payments and stablecoin workflows.
- Execute sensitive processes with strict access controls and evidence standards.
- Identify and escalate operational risk proactively, particularly where money movement and regulatory requirements intersect
About You
- 2+ years of experience in payment operations, financial operations, reconciliation, or accounting (stablecoin or crypto experience is a strong plus).
- Highly detail-oriented with strong operational judgement in high-trust environments.
- Comfortable working across multiple systems and reconciling disparate data sources.
- Strong analytical ability - able to investigate issues, form hypotheses, and validate with data.
- Clear communicator with the ability to coordinate cross-functionally and escalate effectively.
- Comfortable operating in a fast-moving environment with high accountability.
Bonus Points
- Experience in crypto operations, stablecoins, custody, or on-chain workflows.
- Familiarity with maker-checker controls, audit evidence standards, or regulated operations.
- Working knowledge of SQL, Looker, BigQuery, or similar tooling.
- Understanding of payment rails (ACH, card processing, payout systems) and provider integrations.
Requirements
What you’ll do Stablecoin Issuance Operations: Support day-to-day stablecoin mint and burn workflows, executed under strict operational controls. Perform daily mandatory reconciliations across stablecoin issuance products, including end-of-day reconciliation aligned to US banking hours. Execute processes under a four-eyes (maker-checker) framework, ensuring segregation of duties and audit-ready evidence. Maintain clear, timestamped operational records and support immutable log requirements for audit and regulatory review. Coordinate closely with Stablecoin Product, Treasury, Finance, and internal security stakeholders to ensure safe and compliant issuance operations. Operational Excellence: Investigate and resolve discrepancies across bank accounts, provider balances, internal ledgers, and transaction records. Monitor partner and bank SLAs and escalate deviations to protect payment continuity Own operational execution for high-impact issues, ensuring clean resolution and clear documentation. Contribute to SOPs, controls, and process governance to strengthen IPO readiness. Payment Performance & Optimisation: Monitor key payment health metrics and identify anomalies impacting conversion and revenue capture. Perform deep dives into payment failures (issuer declines, processor issues, customer friction) and support remediation plans. Support routing optimisation initiatives, working with Product and Engineering to reduce repeat failures. Translate operational signals into actionable insights to improve performance and reduce operational waste. Data & Technology: Build and maintain dashboards and visualisations to track KPIs and surface actionable insights. Use AI, SQL and analytics tools to automate recurring reporting and reconciliation workflows. Partner with Data Engineering to improve monitoring, alerting, and operational visibility. Compliance, Risk & Controls: Support compliance-aligned operations across payments and stablecoin workflows. Execute sensitive processes with strict access controls and evidence standards. Identify and escalate operational risk proactively, particularly where money movement and regulatory requirements intersect About You 2+ years of experience in payment operations, financial operations, reconciliation, or accounting (stablecoin or crypto experience is a strong plus). Highly detail-oriented with strong operational judgement in high-trust environments. Comfortable working across multiple systems and reconciling disparate data sources. Strong analytical ability - able to investigate issues, form hypotheses, and validate with data. Clear communicator with the ability to coordinate cross-functionally and escalate effectively. Comfortable operating in a fast-moving environment with high accountability. Bonus Points Experience in crypto operations, stablecoins, custody, or on-chain workflows. Familiarity with maker-checker controls, audit evidence standards, or regulated operations. Working knowledge of SQL, Looker, BigQuery, or similar tooling. Understanding of payment rails (ACH, card processing, payout systems) and provider integrations.
About MoonPay
MoonPay is at the forefront of the digital revolution, building the foundational payment infrastructure that connects the traditional financial world with the innovative blockchain economy. Our mission is to make accessing cryptocurrencies and digital assets simple, secure, and accessible for everyone, everywhere. We empower individuals and businesses across Australia and globally to seamlessly participate in the future of finance, driving mainstream adoption of blockchain technology through user-friendly solutions. Our culture thrives on innovation, collaboration, and a shared passion for pushing boundaries within a dynamic remote work environment. We believe in fostering an inclusive workplace where diverse perspectives are celebrated, and every team member is encouraged to contribute meaningfully to our collective success. At MoonPay, you'll find a supportive team dedicated to excellence, constantly challenging the status quo and solving complex problems with creativity and expertise. Joining MoonPay means becoming a part of a rapidly evolving industry with significant growth opportunities. We offer a challenging yet rewarding environment where curiosity is encouraged and professional development is prioritized. If you're looking to make a lasting impact at the intersection of fintech and blockchain, and want to help shape the future of digital payments from anywhere in Australia, MoonPay is where your talent can truly shine.
Ready to Apply?
To submit your application for this position, please visit MoonPay's official website and follow their application process.