Senior Localization Project Associate

As the Senior Localization Project Associate, you will be the operational backbone of our global expansion efforts. We are looking for a seasoned localization professional who has moved past basic coordination and is ready to own complex localization workflows for our products.You will act as the bridge between our product/marketing teams and our network of linguists, ensuring that the Crypto.com voice is culturally accurate, compliant, and engaging across 30+ languages. You will not just manage tickets; you will manage quality, stakeholders, and the user experience.

Responsibilities Coordinate the localization of UI, Marketing, and Help Center content across 30+ languages. Manage timelines and hand-offs in our TMS, ensuring files are delivered to linguists or AI workflows correctly. Prompting & Context: Apply best practices in prompting to ensure AI-generated content receives the correct context. AI Quality Spot-Checks: Act as the first line of defense by spot-checking LLM outputs for obvious hallucinations or tone inconsistencies before passing them to human editors. Feedback Loop: Provide structured feedback to the Localization Manager on how our AI tools are performing. Maintain our central glossaries to ensure both human linguists and AI models have up-to-date terminology. Manage the LQA (Linguistic Quality Assurance) process, ensuring that any bugs found in the app are traced back to the source and fixed. Support the onboarding of vendors to new workflows, including Post-Editing (MTPE) processes. Work with Product Managers to clarify ambiguous English strings so that translations (human or machine) are accurate from the start. Requirements Experience: Minimum of 5 years in Localization Project Management. You know the traditional localization lifecycle and MTPE workflows inside out. Tech-Forward Mindset: You are familiar with the concepts of Generative AI and LLMs in localization. You understand how tools like ChatGPT or automated TMS workflows can aid efficiency. Prompting Basics: Ability to write clear, structured instructions (prompts) to guide AI output or human vendors. TMS Proficiency: deeply experienced with tools like Crowdin, Lokalise, or Smartling. Operational Excellence: You are highly organized and can manage file versions, Jira tickets, and invoices without losing track of details. Nice to Have Previous exposure to Crypto/Fintech terminology. Familiarity with Mobile App localization flows (iOS/Android strings). Fluency in a second language (beyond English). Basic understanding of how to set up simple automations (e.g., Slack, Jira automations).