Senior Product Manager, AI Transformation
Job Description
Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.
Requirements
What You Will Own: • Ship AI-powered features to production: conversational AI (chatbots, copilots), intelligent onboarding, smart trading assistants, automated compliance workflows • Lead cross-functional squads of ML engineers, data scientists, designers, and backend engineers to deliver AI products end-to-end • Evaluate and integrate LLM/GenAI capabilities (GPT, Claude, open-source models) into product experiences — balancing innovation speed with safety and compliance • Build the internal AI enablement playbook: drive adoption of AI tools across product, engineering, and operations teams • Define success metrics for AI features (engagement lift, cost reduction, resolution rate, NPS) and run rigorous A/B tests • Manage vendor relationships for AI/ML infrastructure, annotation, and model providers • Report to senior leadership on AI transformation progress, ROI, and strategic direction What We Are Looking For: • 10+ years in product management, with 3+ years leading AI/ML product initiatives in production • Proven track record of shipping AI products at scale — chatbots, recommendation systems, NLP features, intelligent automation, or AI agents that served real users • Deep understanding of LLMs, prompt engineering, RAG architectures, fine-tuning, and evaluation frameworks — you can hold your own in technical discussions with ML engineers • Experience with conversational AI platforms (e.g. Dialogflow, Rasa, custom LLM-based agents) and measuring their effectiveness • Demonstrated ability to translate ambiguous AI opportunities into concrete product specs, build-vs-buy decisions, and phased rollout plans • Strong data intuition — comfortable with SQL, analytics dashboards, and experiment design • Experience in fintech, crypto, or high-compliance environments is a strong plus • Ability to influence and align senior stakeholders (C-suite, engineering leads, compliance) on AI adoption strategy • Bachelor's degree in CS, Engineering, or related field; advanced degree in AI/ML is a plus but not required — shipped products matter more than credentials
About Crypto.com
Crypto.com is a pioneering blockchain company at the forefront of driving global cryptocurrency adoption. Since 2016, we've been building a comprehensive ecosystem of Web3 products, including the Crypto.com App, Exchange, DeFi Wallet, NFT platform, and Crypto.com Chain (Cronos). Our mission is to accelerate the world's transition to cryptocurrency, empowering millions to control their money, data, and identity. We are a global team shaping the future of finance, operating with a strong commitment to security, privacy, and regulatory compliance. Our culture thrives on innovation, transparency, and a relentless pursuit of excellence. We believe in empowering our diverse, geographically distributed teams to tackle complex challenges and make a tangible impact on the evolving Web3 landscape. We offer a fast-paced, dynamic environment where initiative is rewarded, and continuous learning is embedded in our DNA. Join us and work alongside some of the brightest minds in crypto, contributing to a truly decentralized future. If you're passionate about blockchain technology, have a drive to build innovative solutions, and want to be part of a company that's making crypto accessible to everyone, Crypto.com is the place for you. We're looking for ambitious individuals who are eager to push boundaries and define the next generation of financial services. Come help us build the infrastructure for the decentralized internet and positively impact billions of lives worldwide.
Ready to Apply?
To submit your application for this position, please visit Crypto.com's official website and follow their application process.