Technical Support Engineer
About the company
About the role
Key responsibilities
- Serve as first-line technical support for external developers and partners integrating with Ondo's onchain products and APIs.
- Troubleshoot integration issues across smart contracts, SDKs, APIs, and infrastructure, escalating complex issues to core engineering when necessary.
- Write light code (e.g., Python, JavaScript, Bash) to reproduce issues, build small utilities, test integrations, or assist with onboarding.
- Improve and maintain technical documentation, FAQs, and example repositories to reduce recurring support burden.
- Partner with Product and Engineering to identify common pain points and propose improvements to APIs, tooling, and DevX.
- Help create repeatable internal processes and playbooks for handling support requests and partner onboarding.
- Over time, develop ownership over specific partners or integration surfaces as trust and expertise grow.
Requirements
- 2 to 5 years of experience with strong fundamentals in software engineering or technical support.
- Comfortable debugging APIs, reading smart contract interfaces, and working across backend systems.
- Able to write and read code in at least one scripting or general-purpose language (e.g., Python, JavaScript, Go).
- Clear communicator who can explain technical issues and resolutions concisely in writing and over video calls.
- Highly organized and responsive-you take pride in closing loops and resolving issues quickly.
- Interested in crypto, DeFi, and blockchain infrastructure; prior experience is a plus but not required.
- Eager to learn, grow, and gradually take on more responsibility in partner-facing technical engagements.
What we offer
- Competitive compensation including salary, future token rights, and/or equity-designed to reward outstanding talent and contributions.
- Full benefits (medical, vision, and dental) and a flexible vacation policy (PTO), recognizing work-life integration.
- A small, remote-first team distributed globally-this is a chance to shape our culture and contribute at a pivotal moment in the company's trajectory.
- Work alongside A+ colleagues, including alumni from Goldman Sachs, Blackrock, Two Sigma, Bridgewater, SpaceX, AWS, Meta, Google, McKinsey, Circle, and Uniswap.
- Backed by best-in-class investors, including Pantera Capital, Founders Fund, and Coinbase Ventures.
About Ondo Finance
Ondo Finance is at the forefront of bridging traditional finance with the innovative world of blockchain. We are a leading Decentralized Autonomous Organization (DAO) and protocol dedicated to bringing real-world assets (RWAs) onto the blockchain, unlocking unprecedented liquidity and accessibility for institutional and individual investors alike. Our mission is to build the foundational infrastructure for a more efficient, transparent, and inclusive financial system, leveraging the power of Web3 technologies to redefine how value is created and exchanged globally. Through our pioneering work with tokenized securities and yield-generating stablecoin solutions, Ondo Finance is setting new industry standards and expanding the horizons of decentralized finance (DeFi). Our culture thrives on intellectual curiosity, relentless innovation, and a collaborative spirit. We empower our team members to tackle complex challenges, push the boundaries of what's possible in crypto, and contribute directly to the evolution of a global financial paradigm. At Ondo Finance, you'll work alongside brilliant minds passionate about blockchain's transformative potential, in an environment that fosters growth, ownership, and a shared commitment to excellence. We believe in open communication, data-driven decisions, and a flat organizational structure that enables every voice to be heard and valued. Join Ondo Finance and be a pivotal part of shaping the future of finance. If you're a talented professional eager to make a tangible impact in the blockchain space, contribute to a product that truly matters, and grow within a fast-paced, dynamic Web3 organization, then your journey starts here. We offer unparalleled opportunities to work on cutting-edge financial instruments, robust decentralized protocols, and contribute to a vision that will democratize access to finance worldwide. Come build with us and leave your mark on the next generation of financial infrastructure.
Ready to Apply?
To submit your application for this position, please visit Ondo Finance's official website and follow their application process.