Technical Support Engineer
About This Role
QuickNode powers the backbone of the decentralized internet, giving builders instant access to reliable blockchain infrastructure across dozens of distributed ledger networks. As a Technical Support Engineer, you'll be the critical link between our cutting-edge crypto infrastructure and the innovators relying on it daily. This role offers a front-row seat to the rapid evolution of smart contracts, DeFi protocols, and multi-chain ecosystems—backed by investors like Tiger Global, Y Combinator, and SoftBank.
What You'll Be Doing
Diagnose and resolve technical issues reported by developers integrating with our blockchain node infrastructure and APIs
Serve as a trusted advisor, guiding customers through RPC endpoints, smart contract interactions, and node configuration challenges
Collaborate cross-functionally with engineering and product teams to escalate and resolve complex distributed systems issues
Document recurring technical patterns to improve internal knowledge bases and customer-facing resources
Monitor platform performance and proactively identify issues affecting uptime across supported chains
Educate clients on best practices for leveraging decentralized infrastructure within their Web3 applications
What We're Looking For
Strong understanding of blockchain fundamentals, including consensus mechanisms, transactions, and smart contracts
2+ years of experience in technical support, DevOps, or software engineering roles
Familiarity with REST APIs, JSON-RPC, and cloud infrastructure (AWS, GCP, or similar)
Excellent communication skills with the ability to translate technical concepts for varied audiences
Problem-solving mindset with a passion for troubleshooting under pressure
Comfortable working in a fast-paced, evolving crypto environment
Bonus Points
Hands-on experience with Ethereum, Solana, or other major blockchain networks
Familiarity with DeFi protocols, NFTs, or Layer 2 scaling solutions
Scripting experience in Python, JavaScript, or Bash for troubleshooting automation
Previous experience at a Web3 or crypto-native company
Why Join Us
Competitive salary with equity and growth incentives
Work alongside a globally distributed team of blockchain experts shaping Web3 infrastructure
Direct impact on the reliability of decentralized applications used worldwide
Continuous learning opportunities in one of the fastest-growing sectors of technology
Salary Range
$69,500 - $87,500
Ready to Apply?
To submit your application for this position, please visit Quicknode's official website and follow their application process.