User Operations Manager
Job Description
🚀 About Flipster Flipster(flipster.io) is a high-performance crypto perpetuals trading platform on a mission to create the most efficient, frictionless, and high-performance trading experience. Engineered by traders and optimized for trading, Flipster combines zero spreads, instant execution, and capital efficiency to deliver a platform where performance is the product. Operating globally and serving users in nearly 200 countries, Flipster is built for crypto traders who demand the ultimate perpetual trading experience — from active retail users to degens to seasoned pros — while maintaining the highest standards of compliance and security.
As a User Operations Manager at Flipster You will sit between Front-End Growth (Media Matrix & Acquisition), Mid-Office Growth (Campaign Ops & User Ops), and Product. This role focuses on end-to-end user journey optimization — from external traffic arrival, onboarding, activation, conversion, retention, to long-term user value. You will serve as the bridge between growth operations and product, ensuring that user insights, funnel data, and product experiences come together to drive measurable growth.
Requirements
Responsibilities Own the User Funnel & Conversion Optimization: Build and manage the complete user journey from acquisition through retention, identifying bottlenecks and implementing data-driven solutions to optimize conversion rates at each funnel stage. User Journey & Product Flow Design: Partner with Product Managers to design seamless user flows and onboarding experiences, providing insights and requirements that reduce friction and accelerate user activation. Cross-Functional Growth Enablement: Serve as the strategic bridge between Marketing, Campaign Operations, Product, Engineering, and Data teams to ensure alignment on growth KPIs, enable experimentation infrastructure, and coordinate campaign execution. Data-Driven Decision Making: Monitor core growth metrics daily and translate data insights into actionable recommendations, proactively identifying trends and proposing experiments to improve activation, conversion, and retention rates. Continuous Improvement & Experimentation: Design and execute A/B tests across user flows, messaging, and campaigns while driving iteration cycles that systematically improve onboarding, notifications, and growth efficiency at scale. Qualifications Bachelor’s degree in any discipline. 3–5+ years of experience in growth operations, user operations, or product growth (crypto, fintech, or high-growth internet companies preferred). Strong understanding of growth funnels, user lifecycle metrics, friction points, and uplift levers. Experience working with product teams or contributing to product design/growth features. Analytical mindset with hands-on experience reading dashboards and designing experiments. Cross-functional communication skills — able to align Marketing, Ops, Product, and Engineering. Fluency in English language Hiring process Resume/CV submission 1st round interview 2nd round interview
About Flipster
Flipster is a dynamic global derivatives exchange driven by an unwavering commitment to empowering traders and fostering a fair, transparent, and innovative Web3 financial ecosystem. We provide a robust, high-performance platform for perpetual futures trading, offering deep liquidity, advanced trading tools, and competitive fee structures designed to meet the needs of both seasoned and emerging crypto traders. Our secure infrastructure and user-centric design ensure a seamless and reliable trading experience within the rapidly evolving blockchain landscape. At Flipster, our culture is built on the pillars of innovation, collaboration, and continuous improvement. We are a diverse, globally distributed team of blockchain enthusiasts, engineers, financial experts, and product visionaries united by a shared passion for decentralized finance. We champion a flat organizational structure, encouraging every team member to contribute ideas, challenge the status quo, and take ownership, whether they're architecting scalable smart contracts or optimizing user interfaces. We believe in fostering an environment where talent thrives, and groundbreaking solutions are born. Join Flipster to be at the forefront of the cryptocurrency revolution. We offer a unique opportunity to directly impact the future of financial markets, working alongside pioneers in Web3. If you are passionate about building cutting-edge blockchain technologies, value a fast-paced and intellectually stimulating environment, and are eager to contribute to a platform that is redefining digital asset trading, Flipster is your destination. Grow your career with a company that’s not just participating in the crypto space, but actively shaping it.
Ready to Apply?
To submit your application for this position, please visit Flipster's official website and follow their application process.