Alternative Payment Method Manager
Job Description
About Unlimit Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses. Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents. Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography. About the job: The Alternate Payment (APM) Manager partners with the Country Head, Product Management team, Implementation Team. Their main goal is to provide a seamless experience between implementation and technical support for all the Unlimit merchants in East Africa; including Tanzania, Kenya, Uganda, Zambia, etc. APMs are crucial in Unlimit’s global strategy as they allow our merchants to meet their customers with payment systems they are comfortable with. The APM manager manages executes against KPI’s that measure the objectives of our internal and external stakeholders: Net Promoter Score (NPS) of the East Africa merchants (>80%) - they received excellent customer service and are love Unlimit Success Transactions Rate (SR) >= 80% for all African based APM’s - Ensure stability and reliability of Unlimit Service
Requirements
Responsibilities Lead end-to-end onboarding and implementation of new merchants in East Africa Resolve merchant issues related to APMs and ensure rapid technical support Coordinate across APM, Integration, Product, Sales, banks, and processors to streamline delivery Support API integrations and pre-sales solutioning for prospective clients Define integration requirements, user flows, and acceptance criteria Monitor transaction performance, conduct daily testing, and maintain Payment SR targets Use data and merchant feedback to improve product health and drive incremental enhancements Prioritize integrations, defects, and technical issues based on business impact Ensure timely reporting and uninterrupted service performance Proactively mitigate outage risks and ensure smooth go-live readiness Requirement Working knowledge of coding languages (Java, PHP, JavaScript, HTML, C/C++, Python, CSS, Perl, Shell) Experience with APIs (SOAP, REST), Web Services, XML stack, and CI/CD environments Familiarity with WSO2, Linux, Kubernetes (K8S), and database technologies (Oracle, MySQL, MSSQL, Postgres, DB2) Minimum 3 years’ experience in Telecommunications Operations in Tanzania Understanding of local mobile telecom network architecture Strong analytical, problem-solving, and customer query handling skills Willingness to work outside standard hours when required Desirable Qualities Good understanding of API design (SOAP/REST), OpenAPI/Swagger, JSON, XML Experience with Postman, SoapUI, Swagger, and Agile/Scrum environments Familiarity with Azure Boards, Confluence, or JIRA Solid grasp of SDLC, product lifecycle, payment integrations, and requirement elicitation Strong attention to detail, time management, and self-management Effective stakeholder communication and creative problem-solving
About Unlimit
Unlimit is at the forefront of building the next generation of financial infrastructure, leveraging the power of blockchain technology to revolutionize global payments and digital asset management. We're a dynamic and rapidly expanding Web3 company, committed to creating a world where financial transactions are instant, secure, and accessible to everyone. Our innovative solutions are designed to bridge the gap between traditional finance and the decentralized future, impacting individuals and businesses across emerging markets. Our culture at Unlimit is defined by curiosity, collaboration, and a relentless pursuit of excellence. We foster an environment where bold ideas are encouraged, and every team member plays a crucial role in shaping the future of decentralized finance. We value those who are passionate about Web3, embrace challenges, and are eager to contribute to a groundbreaking mission. With a strong presence in Armenia, Kazakhstan, and Uzbekistan, we offer a unique opportunity to work on cutting-edge blockchain projects with a diverse and talented international team. Join Unlimit and become an integral part of a company that's not just observing the Web3 revolution but actively leading it. If you're a blockchain enthusiast seeking to make a tangible impact, grow your skills in a fast-paced environment, and contribute to building the financial systems of tomorrow, Unlimit offers an unparalleled platform. Come innovate with us and help unlimit the potential of the digital economy.
Ready to Apply?
To submit your application for this position, please visit Unlimit's official website and follow their application process.